| Company: | Trident Marketing
Southern Pines, NC |
| Job Location: |
Southern Pines - Moore County
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| Employment Type: | Full Time |
| Department: | Sales |
| Salary Range: | DOE |
Description: |
Using established training curriculum, responsible for delivering training programs for new and current Sales Agents and Team Leaders on new products/services, selling skills, system changes and/or new business initiatives in a classroom setting using a variety of teaching methods and media resources.
During training sessions provides developmental feedback to class participants to ensure understanding of training material and knowledge/skill application. Maintains training records and assesses training needs and contributes to the implementation of training strategy for call center and other corporate audiences.
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Duties: |
• Demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.
• Ability to work effectively in a team oriented, high demand and fast paced environment.
• Ability to maintain high level of confidentiality and work with highly sensitive data and information.
• Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.
• Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
• Adult Learning Theory - Demonstrated understanding of adult education concepts.
• Demonstrated ability to provide developmental feedback and coaching.
• Ability to review and analyze information to identify trends and propose solutions.
• Knowledge of evaluation strategies (levels 1-3).
• Demonstrated ability to provide developmental feedback and coaching to peer group.
• Familiarity with a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.
• Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.
• Working knowledge of satellite television and experience working in call centers. Broad understanding of DIRECTV products and services and environment.
• Travel may be required up to 25% of the time to attend work related meetings and training sessions.
• Able to maintain a flexible work schedule to meet the needs of the business.
• Required to read and follow all company policies and procedures.
• Support and model the company values.
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Qualifications: |
• Education and/or formal training/Work Related experience
• Bachelors degree in a related field or equivalent experience required
• Minimum of 1 yr Call Center experience
• Minimum of 1 yr Training/Classroom instruction experience
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